Shipping Policy

Unless otherwise stated, orders ship within 3-4 days of receipt. You will be notified by email when your order has been shipped with tracking info. Orders are not available for pick-up.

Shipping is automatically calculated at checkout. The cost is determined by the delivery location and the weight of the package.

Yes! International shipping costs will apply and will be added at checkout.

USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of Covid-19. Because of this, your order may experience up to a 2-week delay. Please understand that we are doing our very best to make sure you receive your order as quickly as the systems allow. Thank you for your patience and understanding!

Returns & Exchanges

All sales are final. Returns, exchanges, or cancellations are not accepted. Faulty goods will be replaced on a case by case basis if adequate evidence is provided. 

Use thisWe are not responsible for lost, stolen, or damaged shipments. Refunds will not be issued for items that have been marked as delivered. Please contact the mail carrier to locate the parcel with the tracking number provided.

If your order is damaged in transit you must file a damage report to your local postal service, and send an email to shop@jadepurplebrown.com including pictures of the damaged item(s).

If a package is returned due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost.

General

I'm unavailable for personal commissions. I work solely with commercial and corporate clients. If that's you, please reach out at hello@jadepurplebrown.com to speak to my agent about your project.

Please note that charges only include delivery; therefore non-US customers will be responsible for any import duties and local taxes.

Customs forms will not be adjusted to display "gift" or lower amount to avoid these fees. Shipping is automated.


Not every single piece of art made/seen on social media will be available for purchase. The shop is updated periodically. To get notified about new prints available, please sign up for the newsletter.

Please note that my photo-illustration will never be available for purchase since I don't own the rights to the original photography.

Custom print sizes are not available at this time. Digital downloads are also unavailable. 

For wholesale and retail purchases, please contact Chronicle Books.

Eco cotton and Organic cotton can be machine washed, in cold preferably, dry on low in the dryer, or line dry outside.

Recycled cotton is created from pre-consumer fibers and clippings that are collected after the cut and sew process. So new pieces that would otherwise be discarded get a second life. Because the textile scraps have already been dyed, the yarn manufacturing process produces no water waste or harmful chemical run-off and requires less energy.

Please send an email to shop@jadepurplebrown.com