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SHIPPING / RETURN POLICY

COVID-19 UPDATE

 USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of Covid-19. Because of this, your order may experience up to a 2-week delay. Please understand that we are doing our very best to make sure you receive your order as quickly as the systems allow. Thank you for your patience and understanding!

SHIPPING 

When will my order ship? 
Orders ship within 3-4 days of receipt. You will be notified by email when your order has been shipped with tracking info. Orders are not available for pick-up.

Is international shipping available?
Yes! International shipping costs will apply and will be added at checkout.

What is your return & exchange policy?
Returns, exchanges, or cancellations are not accepted. Faulty goods will be replaced on a case by case basis if adequate evidence is provided

What if something happens to my package?
We are not responsible for lost, stolen, or damaged shipments. 

Refunds will not be issued for items that have been marked as delivered. Please contact the mail carrier to locate the parcel with the tracking number provided.

If your order is damaged in transit you must file a damage report to your local postal service, and send an email to shop@jadepurplebrown.com including pictures of the damaged item(s).

What if I provided the. incorrect address?
If a package is returned due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost.

What about customs and duties?
Please note that charges only include delivery; therefore non-US customers will be responsible for any import duties and local taxes.

Customs forms will not be adjusted to display "gift" or lower amount to avoid these fees. Shipping is automated.

How do I get in touch about my order?
Please send an email to shop@jadepurplebrown.com 

 

 

 

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